Cancellation policy

Cancellation policy

As per our cancellation policy, you shall be entitled to withdraw from the agreement, partly or in full, subject to the following:

Guest rooms may be canceled free of charge upon written notice:

  • Up to 100 % of the guest rooms initially contracted up to 90 days prior to the arrival date;
  • Up to 20 % of the guest rooms were initially contracted up to 30 days prior to the date of arrival.
  • Up to 10% of the guest rooms initially contracted or of any remaining number after prior cancellation notices up to 7 days prior to the arrival date;

Any additional guest room cancellation shall levied a compensation amount equal to 90% on you six days prior to the arrival date of the contracted rates for cancellations.

  • Event-related hotel services may be canceled free of charge upon written notice:
  • Up to 100% of the hotel services were initially contracted up to 90 days prior to the start date of the Event.
  • Up to 20% of the hotel services initially contracted up to 30 days prior to the start date of the event;
  • Up to 5% of the hotel services initially contracted or of the remaining hotel services after prior cancellations up to 7 days prior to the start date of the event;

Any later cancellation of hotel services shall entitle us to levy a compensation amount equal to 90% of the delegate fees and charges initially contracted.

If you can cancel without incurring costs within a defined period, then we have the authority to cancel the agreement within this period without any obligation to you.